Welcome to the Life-Line Support Area
Welcome Mat is vigilant about providing no-nonsense support. Our Goal? To bring you "Knock Your Socks Off Service". To be successful in this mission we promise to be:
- Honest
- Reliable
- Responsive
- Professional
- Empathetic
We firmly believe that great customer service requires 360-degree vision. When we meet our promises to you we know you will feel respected, heard, understood, appreciated and helped.
Support Options
As a Welcome Mat partner you are eligible to receive support in a variety of methods. These include:
- FAQ's and on-line "Quick Start Guides"
- Email support
- Regular phone support (M - F, 9am to 5pm EST)
- Emergency Phone Support (M - Su, 5pm to 9am EST)
- User Forum
- On-line "Instant Support"
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